How to join a game

Before you tap join

Every game listing shows the four things worth checking first:

• Kick-off time, in the pitch's timezone — not your phone's.
• Format — 5-a-side, 7-a-side or full pitch.
• Price per spot, which is the whole price.
• Spots left, and how many players are needed for the game to be confirmed.

Booking

1. 1

   Tap Join

   A confirmation panel opens — a sheet on a phone, a window on a wide screen. Nothing is charged yet.

2. 2

   Read the total

   It shows what you are about to pay and, underneath, what that leaves on your balance — or how much of it goes on your card instead.

3. 3

   Confirm

   If your balance covers the whole price, you're in immediately. Otherwise you're taken to card checkout for the remainder.

How balance and card are combined

If you have money on your CSFC balance, it is always used first. Whatever is left goes on your card.

Bringing friends

You can book and pay for other people at the same time. Add their email addresses on the confirmation screen and the total updates for the extra spots.

• If they already have a CSFC account, they're added to the game straight away.
• If they don't, they get an email inviting them to claim the spot.
• Either way you paid, so any refund comes back to you — see the refund policy.
• If the game fills up while you're on that screen, the total drops to the spots that are still free, and while any guests are still listed the screen says how many of them you're paying for. You're never charged for a guest the game no longer has room for.

The confirmation panel also says whether cancelling is still free. Inside the last day before kick-off it tells you the spot is non-refundable before you pay, rather than leaving you to find out when you try to leave.

After you're in

You get a confirmation email with the pitch and kick-off time, the game chat opens, and a reminder lands two hours before kick-off. On the day, you check in with the QR code at the pitch.