Payments, balance & refunds
What a game costs, how your balance works, and exactly when money comes back.
- Cancellation & refund policyWhen you leave a game, when CSFC cancels one, and exactly how much money comes back — with the 24-hour cutoff explained.
- How payments workPay per game, no subscription. How your card and your CSFC balance combine, and what CSFC can and cannot see.
- What is my CSFC balance?Where balance comes from, what credit packs are, and the 14 days you have to change your mind about one.
- Why can't I pay the rest by card?When your balance covers all but a few cents, the leftover is too small for a card network to process. Here is what to do instead.
- CSFC cancelled my game — what now?What triggers a cancellation, what you get back, and how to rebook.
- Where can I see my payments and refunds?The Payments screen lists every movement in and out of your balance. What each row type means.